itaú
Transaction Query
@Globant
The following work consisted of a comprehensive redesign of the digital experience for viewing both sent and received transfers within the private client site. The primary objective was to create a more intuitive, efficient, and user-friendly interface for this critical financial activity. In parallel, this new design was rigorously tested by triangulating three distinct research methods. This multi-faceted approach was intentionally chosen to generate a saturation of qualitative and quantitative data, thereby eliminating methodological bias and yielding a deeper, more robust understanding of user needs, behaviors, and pain points to validate and refine the proposed solution.